The publication of the products on our site is an invitation to the customer to make a purchase proposal and this proposal will have contractual value, once formulated will result in the full knowledge and acceptance of the conditions in the Regulation set out below. The contract is deemed concluded with acceptance of the proposal by myerla.com.
Myerla.com may choose not to accept the proposal without any compensation to the customer making the request in any way. The site offers for sale products is against definable users “end users” both parties with a VAT.
The images of the multimedia catalog, data sheet accompanying the product, may not be fully representative of their characteristics, as producers have the opportunity to implement improvements to products at any time without prior notice.
The actual finishes of the variations shown in the product data sheets can differ minimally by hue because of the video settings used by the client.
1. Tax Data
The products purchased on www.myerla.com are sold by Sanador s.r.l., Via Brussels 3 / A 20097 San Donato Milanese – P.I. 09604100967 – Sole director Erla gazine.
2. Acceptance of sale and general terms
The contract between Sanador s.r.l. and the Customer shall be concluded with the acceptance of the order by Sanador s.r.l. This acceptance is automatic, unless otherwise communicated in any manner to the customer after verification of the order by Sanador s.r.l. By placing an order online , telephone or e-mail, the customer declares to have read and accept the general conditions of sale and payment transcribed below.
The customer must keep these general conditions of sale (in compliance with the provisions of art.50 and following of D.lgs.206 / 05) providing a print copy or save it electronically.
3. Purchase process
The customer can buy the products sold in the electronic catalog on the site www.myerla.com, as described in the relevant technical specifications or communications via email, partly as a result of contacts with clerks sanador sales srl, which may send Customer custom quotes, including selling prices, transport prices, method of payment, delivery address items in order and the corresponding VAT.
Receiving the payment is confirmed by Sanador s.r.l. by e-mail sent to the email address communicated by the customer. This confirmation message will include the order number, order date, billing information, and recipient of the goods, details and VAT included prices of merchandise.
Only once received payment from customer, Sanador s.r.l. will initiate steps in the production / shipment of goods.
Any notice of non-acceptance due to unavailability of the product and / or longer delivery times than those indicated in the quote / product, will be promptly notified to the customer by phone or e-mail. In such cases, the Customer may, alternatively, to change the product, wait for the availability in the new times communicated or cancel the order and request a refund for any sum already paid.
It excludes any right of the Customer to damages, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by the rejection, even partial, of an order.
Any changes to the already confirmed orders can not be guaranteed and will be otherwise authorized by Sanador s.r.l. on the basis of the production progress.
4. Shipping and Delivery
Purchases made on www.myerla.com are delivered through national and international couriers, alll’indirizzo delivery indicated on the order.
In some cases, to be verified individually, it is also given power to the customer to withdraw the material ordered directly from the warehouse of the manufacturer, without transport costs.
Carried out during the order process, Sanador s.r.l. It emits suitable document accompanying the material sent (Transport Document) and the invoice will be sent to the email address previously communicated by the customer. For the issuance of these documents are authentic information provided by the Customer. After the invoice will not be possible variations thereof.
The shipping costs are calculated according to the weight of the goods to the place of destination. the estimate is non-binding and does not imply the end of the order, if not after the confirmation of the same, and the successful transmission by Sanador s.r.l. of production orders to its suppliers.
The customer can communicate every detail that considered necessary for the courier to reach the place of delivery, reporting in the dell ‘order notes or through an e-mail to email@example.com before shipment of the goods from the warehouses of the manufacturers.
To facilitate the delivery Sanador s.r.l. It includes free of charge for each order the telephone service of notice by the courier. With this service the customer is contacted by telephone by the shipper to determine the day and time the delivery end. It is therefore recommended to include a telephone number where you can always be reached.
The telephone notice must be understood as the possibility of agreeing with the courier delivery within 48 hours of notice. Any costs of storage, due to deliveries after the deadline mentioned above (48 hours of telephone notification) or repeated lack of customer response to the contact attempts made by the courier to arrange for delivery, will be borne by the customer.
The standard delivery is made at street level.
The national and international couriers making deliveries Monday through Friday during normal business hours set and indicated by them and can not be syndicated by Sanador s.r.l. .
No responsibility can be charged to Sanador s.r.l. due to delays in delivery due to the carrier in charge.
The products are packed with resistant materials and suitable to ensure optimal protection during transport.
In the case of goods receipt clearly showing tampering and / or breakage of the packaging, the customer must accept the goods with “INSPECTION”, personally and describing in detail the damage on all copies of receipts of delivery courier.
Shown signs of damage caused during transport, the customer is required to report it to Sanador s.r.l. within 5 (five) days of receipt of goods by e-mail, complete with photographic documentation of the packaging and the damaged goods.
The Customer who for any reason have not followed the above mentioned in this contract may not subsequently claim any shortages or damage caused by the carrier.
5. Delivery Times
Sanador s.r.l. undertakes to respect the times indicated in budget, trying to anticipate them.
In every product and quote we are reported times for delivery at destination, but should not be considered by the customer are binding on the conclusion of the contract with Sanador s.r.l..
Delivery times can be checked at any time by the Customer with the Sanador s.r.l. operators by telephone or email.
Any advance or delay in delivery indicated in the data sheet, a quotation or delivered by e-mail or phone can not be identified at the time of the order, but only during the preparation or production of the same, will be communicated swiftly when the same Sanador s.r.l.. becoming aware of it. In any case they can not be considered by the customer for damages or compensation claims and any contract or tort liability for direct or indirect damages to people and / or things.
6. Payment mode
The prices listed in the product of the ordered items online or budgeted and the related transport costs are quoted excluding VAT.
Following the path to purchase, the customer can select the following payment methods:
a. Credit card: in cases of purchase of goods with payment terms of credit cards will be charged on the credit card takes place together with the completion of the online transaction. Sanador s.r.l. It reserves the right to ask the customer additional information, such as identification documents and / or proving the ownership of the credit card used. In the absence of the required documentation, Sanador s.r.l. It reserves the right to refuse the order.
b. PayPal: PayPal is one of the most used payment systems in the world. By choosing this mode you can pay via your personal PayPal account together with the completion of the transaction.
d. Bank transfer in advance: the method of payment by bank transfer provides for the acceptance and validity of the order, only after the payment by the customer and unambiguous receipt by Sanador s.r.l. the bank transfer. The data to execute the transfer is communicated in the order confirmation page at the end of the online process or in the estimate sent to the customer. The purpose of the transfer must contain the order number, name and surname of the order and a copy of the book must be sent by mail to firstname.lastname@example.org.
For amounts exceeding EUR 1,000 is possible to make the payment in another mode as shown above, prejudice our approval, after telephone talks with salespeople.
7. Right of withdrawal
In the presence of a client-end consumer (private person) the right of withdrawal is exercised in accordance with current legislation.
To exercise this right, the customer within 14 working days of receipt of the goods, must send Sanador s.r.l. a notice by registered letter with acknowledgment of early return by e-mail at email@example.com declaring its intention to invoke the right of withdrawal and indicating the order number, invoice number, code and quantity of the items, if the withdrawal is partial (only in case of purchase of several articles) or total and bank details for the refund transfer (IBAN code of the invoice).
The goods must be returned intact in its original packaging sealed properly, complete in all its parts (including packaging, internal protection, external protection, wooden pallets and any documentation and accessories: manuals, installation equipment, etc.) To the address by Sanador s.r.l.. by courier commissioned by the customer.
The shipping costs for returning the goods are borne by the customer.
Sanador s.r.l., after verifying the integrity of the goods, will proceed within 30 days of return to the return of the value of the product / s only deducting the amount of shipping charges, additional services and any cash expenses incurred to deliver the goods at Customer and indicated in the invoice.
The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product.
Shipping for the return dl material, up to the certification of receipt in our warehouse is under the complete responsibility of the customer.
In case of damage to the goods during transport back, Sanador s.r.l. will inform the customer (within 5 working days of receipt of goods), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured); in this case the product will be made available to the customer for its restitution and simultaneously cancel the request for withdrawal and then refund.
Sanador s.r.l. is not responsible in any way for damage or theft / loss of goods returned with shipments not insured by the customer.
The right of withdrawal is lost for lack of the essential integrity of the property, where Sanador s.r.l. finds:
a. not diligent use of the good that has compromised the integrity or use of any supplies;
b. the lack of external and / or internal packaging;
c. the absence of integral elements of the product (accessories, screws, etc ….);
d. the product is damaged for causes other than its transport.
In case of forfeiture of the right to withdraw the goods will remain available to the customer for its withdrawal against him.
The right of withdrawal is NOT exercisable in the case of purchases of customized products according to the information required by the customer and for which were made finishes of tints or sample fabrics chosen or sent by the same.
The products sold by Sanador s.r.l. They are warranted under D.Lgs.206 / 05.In case of purchase made by a person defined as “final consumer” (private person) the guarantee is valid for 24 months and covers defects in conformity of the product. In all other cases the conventional warranty is 12 months.
Within the meaning of Legislative Decree no. 206/05, the guarantee applies to products that present a lack of conformity, provided the product has been used properly in accordance with its intended use. In case of lack of conformity Sanador s.r.l. It will provide, without cost to the customer, the dispatch of spare parts needed to restore conformity of the product. The labor costs required to restore the product will remain the responsibility of the end customer.
The customer must check the goods and its operation within 5 days of delivery. Defects already present at delivery of the material will have to be communicated to Sanador s.r.l. within 5 days of its receipt by e-mail to firstname.lastname@example.org, indicating the dell ‘item number, details and photographs of the defect.
In the case in which Sanador s.r.l. was not able to make the customer a product warranty (restored or replaced), the same shall arrange for consensual replacement with a product of comparable or exceed that challenged or the return of the ‘amount paid taking into account the use of good.
In the cases of warranty replacement, Sanador s.r.l. will collect the defective material for the effective verification of the claimed defects by the customer. The withdrawal will be agreed with the customer date and time slot.
Good warranty must be returned by Customer in its original packaging sealed properly, complete in all its parts.
Sanador s.r.l. We will take care of the organization of the transport back and return substitute goods / repaired under warranty, but the freight will be charged to the customer.
The customer is required to keep the original box and all additional documentation of products purchased until the lapse of the terms of the product warranty.
Sanador s.r.l. It does not guarantee the damages caused by incorrect use of the article.
If the unloading of the goods is evident damage to the packaging must:
EXPRESSING A RESERVATION: the package is accepted but before signing the document, the Customer must indicate “I accept with reservation”, specifying as much as possible the damage found. It will be possible after opening the package and estimated the damage to be compensated for damage suffered in quick times.
REJECT THE DAMAGED GOODS: if you can not accept the parcel subject or if the damage is visible without opening the package.
In any case, the customer must report the damage within 7 days of delivery. Otherwise Sanador s.r.l. You can not answer for any damage.
The customer is required to keep a copy of these “General conditions of sale and purchase” in paper or electronic form valid at the time of conclusion of the distance contract (receiving customer order).